At Scarlet Bloom our role during the COVID-19 pandemic is vital specifically in serving our customers and the community as a whole. We want to continue to ensure that our customers can still order the items they want, when they want them. Due to the impact of COVID-19 and the rate at which it is evolving on a day-to-day basis, there has been an increase in online shopping which has affected the way we serve our customers. We are working extremely hard to make sure we have sufficient products available and reasonable capacity to get customers orders to them on time. However, as it stands at the moment our delivery times for some products may be longer than the usual delivery times.
Customers are still able to receive their orders safely through the post and by courier as at present, the chances of a contagious individual infecting commercial goods is low and the risk of getting the virus that causes COVID-19 from a package that has been moved, transported and exposed to various conditions and temperature is also low.
Employees have been informed to follow safety protocols by washing their hands regularly, sanitising work areas and where possible using gloves for packaging and shipping products. Our delivery drivers are aware that they are to make contactless deliveries to our customers by putting packages at the customer’s door after knocking the door and stepping back to a safe distance. Any ID checks that are required are also now conducted at a distance.
Due to the COVID-19 pandemic, we are extending our return policy from 30 days to 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.